In the unlikely event that the product arrives in a faulty or damaged condition, please contact us within 7 working days to notify us that you wish to return it. You can email us at firstname.lastname@example.org or ring us on 0114 384 0284.
Unsatisfied with Items
If for any reason you are not satisfied with your purchase, please return it to us within 14 working days of receipt. Postage in this instance is also refundable. However, the goods must be in their original condition.
Incorrect Orders Received
If the items you receive are not what you ordered, please return them to us in their original condition within 14 days and we will either replace them with the correct items, or refund the cost of the goods, including postage.
If the items you receive are faulty, please return them to us in their original condition within 14 days and we will either repair or replace them, or refund the cost of the goods, including postage costs.
We reserve the right to make a fair and reasonable charge if either the goods or packaging are damaged in any way.
If an item was not purchased directly from Mayfield, please contact the distributor where the item was purchased and ask them to follow the returns procedures for Mayfield items.
You must ensure that the goods are properly packaged and sent at your cost by a secure carrier. It is your responsibility to take reasonable care to ensure that they reach us undamaged. If possible, goods should be returned and re-packed in the original packaging. They must be accompanied by your contact details and a copy of the invoice. Please note proof of return postage will also be required.
We recommend that you use a recorded delivery service for all returns.
If a refund is due to you, it will be made within 30 days.
For items purchased internationally
Returns on items purchased internationally benefit from the same returns policy that we offer to our UK customers and abides by EU distance selling regulations.
In accordance with the EU distance selling regulations, if you change your mind about your purchase you are entitled to return your item within 14 days. Please note return postage will not be refunded in this case.